​Customer Story

​Hong Kong Based Purchasing Office of Major Global Retailer

Case Study Walmart

Who

A major European based global retailer with USD billions in annual revenue, ranked top 10 in Europe. 

The Challenge

The company's Hong Kong procurement office, headquarters for all Asia sourcing, was using email and excel to manage the supply chain for the sourcing of tens of thousands of goods from thousands of suppliers scattered across dozens of countries in Asia. 

Keeping track of the most up-to-date excel files and confidence in data was a nightmare.

On top of the big data headache, the company had suffered losses from proprietary information getting into the hands of competitors because they could not easily keep control and manage all their supply chain intelligence​ due to outdated email and excel file based clumsy processes.

The Results:

"Visichain took the lead in our digital transformation process. ​We no longer use excel or email. ​Our data is secure with easily managed privileges and solid structures of accountability.


We now have​ thousands of factories and supplier relationships transacting billions a year in trade operating on the system Visichain built for us.


There has never been a crash in the years we have worked with them. We have never had a system crash or data loss. 


No security breach, external or internal.


We’ve had code audits from Deloitte and they’ve passed."

​Working With Visichain: The CIO's Experience

Why did you ultimately choose Visichain over any alternatives? And what other offerings were you evaluating?

​Because Visichain was able to ship really fast during our trial.

Other offerings, PWC specifically, they were charging and couldn’t get their team on a call all at once. They could never kick off the project. It was a frustrating experience to say the least.

Was there anything specific that stood out about Visichain during the decision-making process?

We were referred to Visichain by a few people including someone high up at Goldman Sachs.

​Once I got in touch with Visichain, they quickly understood our problem. We gave them one process to fix as a trial: they were able to get the process off excel in 30-days.

They moved forward with no disruption to our business processes. 

Then we continued to engage Visichain and now have them integrating all our systems -- a challenge another major consultancy failed at and Visichain has succeeded with.

They are really responsive to all of our feedback and adjusted to our demands.  ​

What were the top benefits of working with Visichain?

​They were available on short notice.

It was clear they were making the effort and focused on results.

Bugs were rare. 

They helped to guide us through the process, we didn’t have all the expertise internally yet they plugged the gaps for us. ​

​From the very beginning of our contract with Visichain, they really felt more like a partner with our organization, which stood out in contrast to all the other companies we talked to.

Our relationship has grown into a deep partnership with transparency and they are discreet.

We have equal access to all reports, it’s as if they are a department within our company.

"We were referred to Visichain by a few people including someone high up at Goldman Sachs. ​Once I got in touch with Visichain, they quickly understood our problem. We gave them one process to fix as a trial: they were able to get the process off excel in 30-days. They moved forward with no disruption to our business processes. Then we continued to engage Visichain and now have them integrating all our systems -- a challenge another major consultancy failed at and Visichain has succeeded with. They are really responsive to all of our feedback and adjusted to our demands.

​CIO, Top 10 European Retailer that Sells Globally

"We were referred to Visichain by a few people including someone high up at Goldman Sachs. ​Once I got in touch with Visichain, they quickly understood our problem. We gave them one process to fix as a trial: they were able to get the process off excel in 30-days. They moved forward with no disruption to our business processes. Then we continued to engage Visichain and now have them integrating all our systems -- a challenge another major consultancy failed at and Visichain has succeeded with. They are really responsive to all of our feedback and adjusted to our demands.

​CIO, Top 10 European Retailer

Has Visichain helped you in any unexpected ways?

​Visichain identified opportunities we didn’t ask them about and they anticipated challenges ahead of time, surfacing challenges and proactively offering solutions.

They are what I like to call a true advisor with our interest at heart; they have helped avoid a bunch of mistakes in malinvestment.

​Are there any specific metrics you know of that can be equated to the help of Visichain?

​We now have​ thousands of factories and supplier relationships transacting billions a year in trade operating on the system Visichain built for us.

There has never been a crash in the years we have worked with them, we have never had a system crash or data loss.

No security breach, external or internal. We’ve had code audits from Deloitte and they’ve passed.

What process improvements have you seen?

​Full audit traceability on all factory data.

We’ve moved all new suppliers to a fully digital on boarding process through an online portal.

We have moved some of our most critical business processes into the platform Visichain has developed for us.

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